Refund policy

At Alexa Kaye, we place great importance on customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the conditions outlined below.

Return Conditions

Most eligible items can be returned within 30 days of delivery for a refund, provided that:

The item is unused, unworn, and in its original condition.
All tags, labels, and original packaging are intact and included.
The product has not been washed, altered, damaged, or used in any way.
Items that do not meet these conditions may be refused at our discretion.

How to Request a Return

Before sending an item back, please contact our customer service team:

Email: info@alexakaye.com

Please do not return an item without contacting us first. Our team will provide you with the appropriate return instructions before the product is shipped.

Return Address

Returns Processing Center
Unit 5G & 5H, Vauxhall Industrial Estate, Greg St, Reddish, Stockport SK5 7BR, UK

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning unwanted items, returns due to a change of mind, or any other return that does not result from an error on our part.

Please note:

Returned products must be sent to our international returns center in the United Kingdom.
International return shipping costs may be higher than standard domestic shipping rates.
Return shipping costs are non-refundable.
Please contact our customer service team before arranging a return. In some situations, we may offer an alternative solution without requiring you to return the item internationally.

Incorrect, Defective, or Damaged Items

If you receive an item that is:

Defective
Damaged during delivery
Different from the item you ordered

Please contact us within 48 hours of delivery and provide photos of the issue whenever possible.

After reviewing and confirming the issue, we may offer an appropriate solution, including:

A replacement product
A refund
Assistance with return shipping costs, where applicable

If the issue resulted from an error on our part, you will not be responsible for the return shipping costs.

Non-Returnable Items

The following products cannot be returned:

Personalized or custom-made items
Perishable products
Items returned more than 30 days after delivery
Products that are no longer in their original condition
Items damaged due to misuse, improper handling, or any other damage caused by the customer

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, you may return the original item if it meets our return conditions and then place a new order through our website.

Order Cancellation

Orders can be canceled within 24 hours of purchase.

If an order has already been processed or shipped, cancellation may no longer be possible. In this case, the standard return policy will apply once the order has been delivered.

Refunds

After receiving and inspecting your returned item, approved refunds will be issued to the original payment method used for the order.

No restocking fees will be charged.
Refunds are generally processed within 10 business days after the returned item is received and approved.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.