Terms of service

Introduction

Welcome to Alexa Kaye. The terms “we,” “us,” and “our” refer to Alexa Kaye. Alexa Kaye operates this store and website, along with all associated information, content, features, tools, products, and services to provide you with a convenient shopping experience (the “Services”). Alexa Kaye uses Shopify, which enables us to provide these Services.

Section 1 – Access and Account

By accepting these Terms of Service, you confirm that you have reached the legal age of majority in your state or province of residence and have authorized any minors under your care to use the Services on devices that you own, purchase, or manage.

To use our Services, including browsing our online store or purchasing products or services, you may be required to provide information such as your email address, billing information, payment information, and shipping address. You confirm that all information you provide is accurate, current, and complete and that you are authorized to provide such information.

You are responsible for maintaining the security of your account credentials and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 – Our Products

We make reasonable efforts to ensure that our product descriptions and images accurately represent the products and services offered. However, product colors and appearance may vary depending on your device, screen settings, and configuration.

We do not guarantee that the appearance or quality of any product or service purchased will meet your personal expectations or exactly match the images displayed on our website.

Product descriptions and information may be changed at any time without notice. We reserve the right to discontinue products and limit the quantity of products available to any person, geographic region, or jurisdiction at our discretion.

Section 3 – Orders

When you place an order, you are making an offer to purchase the selected products. Alexa Kaye reserves the right to accept or decline an order for any reason. An order is considered accepted only after Alexa Kaye confirms its acceptance and receives and processes payment.

Please carefully review your order before submitting it, as cancellation requests may no longer be possible once an order has been accepted. If we refuse, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided with the order.

All purchases are subject to our Refund Policy.

You confirm that purchases made through our store are intended for personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions may be changed without notice. The price charged for a product or service will be the price displayed at the time the order is placed and will appear in your order confirmation.

Unless otherwise stated, displayed prices do not include applicable taxes, shipping, handling, customs, or import fees.

Prices displayed on our website may differ from prices offered in physical stores or on third-party websites. Promotional offers may be subject to additional terms. In the event of a conflict between promotional terms and these Terms of Service, the promotional terms will prevail.

You agree to provide accurate, complete, and current billing, payment, and account information for all purchases. You also agree to promptly update your information, including your email address and payment information, so that we can process your transactions and contact you when necessary.

You confirm that the payment information provided is accurate, that you are authorized to use the payment method, and that you agree to pay all applicable charges at the prices displayed, including shipping, handling, and applicable taxes.

Section 5 – Shipping and Delivery

Alexa Kaye is not responsible for shipping or delivery delays. Delivery times are provided as estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs procedures, or circumstances beyond our reasonable control. Once an order has been handed over to the carrier, the risk of loss transfers to the customer.

Section 6 – Intellectual Property

All content and materials available through our Services, including trademarks, branding, text, images, graphics, customer reviews, videos, audio files, and website design, are owned by Alexa Kaye, its affiliates, or its licensors and are protected by applicable intellectual property laws.

These Terms authorize you to use our Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any part of our Services without prior written permission.

Nothing in these Terms grants you any rights or licenses to use the intellectual property of Alexa Kaye, Shopify, or any third party, except as expressly stated.

The names, logos, product names, service names, designs, and slogans of Alexa Kaye are trademarks of Alexa Kaye, its affiliates, or its licensors. These trademarks may not be used without prior written permission.

Section 7 – Optional Tools

We may provide access to third-party tools as part of our Services. We do not monitor or control these tools and are not responsible for their operation.

Third-party tools are provided “as is” and “as available,” without warranties of any kind. You use these tools at your own risk and discretion.

You are responsible for reviewing and understanding the terms provided by the applicable third-party providers before using their tools.

Any new features, tools, or resources introduced as part of our Services will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Our Services may contain links or features provided by third-party websites. Alexa Kaye does not control or guarantee the content, accuracy, or availability of third-party websites.

If you choose to access third-party websites through links provided in our Services, you do so at your own risk.

Alexa Kaye is not responsible for any loss, damage, or other issues resulting from your use of third-party websites, products, services, or content. Please review the applicable third-party policies before completing any transaction.

Section 9 – Relationship with Shopify

Alexa Kaye uses Shopify, which provides the technology that enables us to operate our online store. However, purchases and sales made through our store are transactions directly between you and Alexa Kaye.

Shopify is not responsible for products purchased through our store or for disputes, losses, damages, or claims arising from transactions between you and Alexa Kaye, to the extent permitted by applicable law.

Section 10 – Privacy Policy

Personal information collected through our Services is handled in accordance with our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process information related to your use of our website in order to provide and improve its services. Information submitted through our Services may be shared with Shopify and other service providers, including providers located in countries other than your country of residence.

Please review our Privacy Policy for additional information about how personal information is collected and used.

Section 11 – Comments

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, proposals, plans, or other content (“Comments”), you grant Alexa Kaye a perpetual, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, distribute, and display such Comments in any medium and for any purpose, including commercial purposes.

You confirm that you own or have the necessary rights to provide the Comments you submit and that your Comments comply with these Terms.

We are not required to keep Comments confidential, provide compensation for them, or respond to them.

We may monitor, edit, or remove Comments at our discretion if we believe they are unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or if they violate these Terms or the rights of a third party.

You agree that your Comments will not infringe upon the rights of any third party and will not contain unlawful, abusive, misleading, or malicious content, including viruses or other harmful code.

You are solely responsible for the Comments you submit and their accuracy. Alexa Kaye assumes no responsibility for Comments submitted by you or any other person.

Section 12 – Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other information.

Alexa Kaye reserves the right to correct errors, update information, modify content, or cancel orders when information is inaccurate, including after an order has been submitted.

Section 13 – Prohibited Uses

You may use our Services only for lawful purposes. You may not use our Services:

For any unlawful, fraudulent, or malicious purpose.
To violate applicable local laws, regulations, or rules.
To infringe upon the intellectual property rights of Alexa Kaye or others.
To harass, abuse, threaten, defame, or harm any person.
To provide false or misleading information.
To transmit or distribute unlawful or prohibited content.
To send spam or unauthorized promotional communications.
To impersonate another person or entity.
To interfere with or restrict another person's use of the Services.
To upload or transmit viruses, malware, or other harmful code.
To reproduce, copy, resell, or exploit any part of the Services without authorization.
To collect or track the personal information of others.
To interfere with or circumvent the security features of our website or related services.

We reserve the right to suspend, deactivate, or terminate accounts that violate these Terms.

Section 14 – Termination

We may terminate or restrict your access to our Services at our discretion and without notice where permitted by law.

You remain responsible for all amounts owed up to the date of termination.

All provisions that, by their nature, should survive termination, including provisions relating to intellectual property, comments, disclaimers of warranties, limitations of liability, indemnification, governing law, and confidentiality, will remain in effect.

Section 15 – Disclaimer of Warranties

Information provided through our Services is intended for general informational purposes. We do not guarantee that such information is accurate, complete, or suitable for your particular needs.

Except as expressly stated by Alexa Kaye, our Services and products are provided “as is” and “as available,” without warranties of any kind, to the extent permitted by applicable law.

We do not guarantee that our Services will always be available, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty exclusions. Therefore, some of these limitations may not apply to you.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Alexa Kaye, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, as well as Shopify and its affiliates, will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products purchased through our store.

This includes, to the extent permitted by law, losses relating to profits, revenue, savings, data, replacement costs, or similar damages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Section 17 – Indemnification

You agree to indemnify and hold harmless Alexa Kaye, Shopify, and their respective affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable legal expenses arising from:

Your violation of these Terms of Service.
Your violation of any law or third-party right.
Your access to or use of our Services.

We may notify you of applicable claims and participate in their defense and settlement, or take control of the matter where permitted by law.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.

Section 19 – Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms of Service, together with any policies or rules posted on our website, constitute the entire agreement between you and Alexa Kaye regarding your use of our Services and supersede any prior agreements or communications concerning the Services.

Section 20 – Assignment

You may not transfer or assign these Terms or any rights or obligations arising from them without our prior written consent.

Alexa Kaye may transfer or assign these Terms and its rights or obligations without your consent where permitted by law.

Section 21 – Governing Law

These Terms of Service and any separate agreement under which we provide Services shall be governed by and interpreted in accordance with the laws of United Kingdom.

Section 22 – Headings

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

Section 23 – Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

Alexa Kaye reserves the right to update, modify, or replace any part of these Terms by posting changes on our website.

It is your responsibility to check this page periodically for updates. Where required by applicable law, we will notify you of material changes.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Section 24 – Contact Information

Company Name: Zifan Limited
Trade Name: Alexa Kaye
Representative: Tang Zifan
Company Registration Number: 80924743
Registered Company Address:
RM H18 4/F CENTURY IND CTR, 33-35 AU PUI WAN ST, FOTAN, SHA TIN, HONG KONG

Warehouse and Returns Address:
Unit 5G & 5H, Vauxhall Industrial Estate, Greg St, Reddish, Stockport SK5 7BR, UK