Shipping policy

At Alexa Kaye, we aim to provide all our customers with a simple and transparent shipping experience.

Order Processing

Order Cut-Off Time: 22:00 (GMT+00:00)

Processing Time: 1–3 business days (Monday–Friday)

Orders placed before the daily cut-off time will be processed within the timeframe stated above. Orders placed after the cut-off time will begin processing on the next business day.

Shipping Information

Estimated Shipping Time: 5–8 business days (Monday–Friday)

Estimated Total Delivery Time: 6–11 business days, including processing and shipping

Delivery times are estimates only and may vary due to circumstances beyond our control, including carrier delays, peak periods, weather conditions, and customs procedures.

Returns and Warehouse Center:
Unit 5G & 5H, Vauxhall Industrial Estate, Greg St, Reddish, Stockport SK5 7BR, UK

Shipping Costs

We currently offer free standard shipping on all orders.

No additional standard shipping fees apply.

Carriers

Depending on the destination and availability, orders may be delivered by trusted logistics providers and local delivery partners, including:

DHL
YunExpress
Local postal carriers

The carrier used may vary depending on the destination and operational requirements.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Customs and Import Fees

International orders may be subject to customs procedures and local regulations. Any customs duties, import taxes, or other applicable fees are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order arrives damaged, items are missing, or your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible so that we can assist you.

We recommend reporting any delivery issues within 48 hours of receiving your order.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Refunds are generally processed within 10 business days after the returned item has been received and approved.

Return shipping costs for unwanted items are the responsibility of the customer. Please refer to our Refund Policy for complete information regarding returns and refunds.